CAREER OPPORTUNITIES
Client Services Officer
Fiducian Financial Services Pty Ltd
Sydney
CBD, Inner West & Eastern Suburbs
Banking & Financial Services
Client Services
Full time
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Professional and Friendly Team
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Competitive Package
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Strong Written & Verbal Communication Skills
We are a national Financial Planning company currently seeking an experienced individual for administrative support in our Financial Planning Team at our Sydney office.
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Your role will be to provide a high level of administrative support to designated Advisers through the management of all business and administrative functions. Manage the client service experience and relationship and provide a familiar and competent point of contact for the client when the adviser is unavailable.
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Your responsibilities will include but will not be limited to:
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Manage Planner appointments/schedule, including co-ordination of all client review appointments
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Receive Planner telephone calls and action appropriately
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Receive Planner correspondence, electronic and postal-distribute appropriately
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Manage Planner directed marketing (e.g. coordinating seminars, distribution of client newsletters, email campaigns etc.)
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Assist during client appointments as required (i.e. photocopying, word processing, coffee etc.)
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Update client portfolios in preparation for client reviews
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Assist Planner with basic calculations
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Assist with the preparation of Records of Advice and other correspondence
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Management of all paperwork required for transactions including insurance, investment, superannuation, SMSFs, in-specie transfers, accounting data, loans etc.; liaise with relevant parties as required
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Client investments lodged in appropriate timeframe/s and follow up of all transactions to ensure required outcome is achieved
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Recording of client details, investments, review dates etc. into FORCe (financial planning CRM)
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Control of outstanding client correspondence including invoicing for fees and payment follow up
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Organisation and management of client files
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Assist the Planner meet compliance standards
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Provide assistance to other sections of the organisation, as required particularly during absence of other team members
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Follow the values and culture statement of Fiducian Financial Services
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RG146 desirable
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Ongoing training will be supported.
If you possess the desired characteristics and this role appeals to you, please apply now, by attaching your CV and a cover letter.
We thank you for your application; please note that only successful candidates that meet the position criteria and requirements will be contacted.